FAQ

QUESTIONS ABOUT OUR SERVICES?

WE ARE HERE TO ASSIST YOU!

Learn everything you need to know about us. Can’t find the answer you’re looking for? Please chat with our team here.

Booking and payment questions

How do you procure the tickets? arrow icon

With our extensive partnerships, experience, and connections with major airlines, we ensure that we source the finest tickets for you, enhancing both your comfort and overall travel experience.

How can I book? arrow icon

Simply contact us on WhatsApp, and our concierge will assist you. Each quote is personalized, ensuring you receive up to a 70% discount from the airline list price.

When will my ticket be issued? arrow icon

Once you confirm your flight with our concierge, your ticket will be issued within a few hours.

What payment methods do you accept? arrow icon

We accept bank cards, stable coins, and major cryptocurrencies.

Do you offer last-minute bookings? arrow icon

While it is advised to book a few days in advance to ensure availability, our concierge will do their best to accommodate your needs and serve you.

Changes and cancellations

Is it necessary to purchase travel insurance? arrow icon

While Fly Concierge does not handle insurance, we recommend you arrange travel insurance on your own to ensure a worry-free journey.

What should I do if my flight is canceled? arrow icon

In the rare event of a flight cancellation, our concierge will offer alternative options or a refund. We partner with trusted airlines, so cancellations are extremely rare and only occur under extraordinary circumstances.

What are my options if I miss my flight? arrow icon

If you miss your flight, contact our concierge immediately. Depending on the airline and ticket, we will handle the situation to ensure your comfort and provide the best possible solution.

Travel documentation and requirements

What destinations do you serve? arrow icon

We offer a wide range of destinations, covering major routes in first and business class.

Are there any additional fees or hidden charges? arrow icon

Absolutely not. We strive to provide the best possible pricing, ensuring you significant savings without compromising on quality.

Baggage policies

What is the baggage allowance? arrow icon

Baggage allowance depends on the airline and the specific ticket. Our concierge will provide detailed information tailored to your booking.